Whistleblowing Channel
Anyone, employee or not, may report in good faith a suspected breach of the law or of our codes of conduct.
What you can report
- Corruption, bribery or improper payments.
- Fraud, conflicts of interest or misuse of confidential information.
- Discrimination, harassment or breaches of labour rights.
- Breaches of customs, tax, environmental or data protection rules.
How to report
Write to denuncias@muculoretail.com, a dedicated mailbox with access restricted to the people responsible for the assessment, who do not belong to the sales or operations teams. State what happened, when, where and who is involved, and attach evidence if you have it. Do not include data that is not necessary.
Anonymity and the limits of the channel
You may report without identifying yourself, for example from an email address created for the purpose. Email, however, does not guarantee technical anonymity: the sender address and message metadata remain visible to the email provider. If anonymity matters to you, use an address that does not identify you and avoid details that would reveal you. An anonymous report can only be followed up with the information you provide.
What we guarantee
- Confidentiality of the identity of the reporting person and of the people concerned.
- Acknowledgement of receipt within 7 days, if there is a way to contact you.
- Feedback on the follow-up within 3 months at most.
- No retaliation against anyone who reports in good faith.
- Processing of data under the Privacy Policy, limited to what is necessary.
External channels
You may go directly to the competent authorities of each country, without having to use this channel first. Reports made in bad faith, knowing them to be false, may have legal consequences.
See our Code of Ethics and Conduct.